Return Policy In missrose.lk

RETURN POLICY – MISSROSE.LK

Customer Complaints / Goods Return Policy

At Missrose.lk, we aim to ensure customer satisfaction by providing quality products and reliable service. Please read our return policy carefully before making a purchase.

1. Delivery Inspection (VERY IMPORTANT)

All customers are required to physically inspect the product(s) at the time of delivery in the presence of the rider.

• If any issue is found (damage, wrong item, etc.), it must be reported immediately and handed back to the rider at the time of delivery.
• The issue must also be informed to our customer support team for further action.

 2. Complaint Registration

Customers must contact us immediately and obtain a complaint ID for follow-up.

📱 Mobile: 077 771 0616
📧 Email: info@missrose.lk

All complaints must include:

1. Order number
2. Issue details
3. Photo/video evidence (if applicable)

3. Return / Exchange Eligibility (General Terms)

Returns or exchanges are accepted only under the following conditions:

• Product received is damaged or defective
• Wrong item delivered
• Manufacturing fault
• Short expiry / insufficient shelf life
• Product formulation or appearance has unusually changed (odor, texture, etc.)

All return requests must be made within 3 days of receiving the order.

4. Personal Care & Cosmetic Products

For hygiene reasons:

• Products must be unused, unopened, and in original packaging
• Opened or used products are not eligible for refund
• Exchange may be allowed in special cases within 4 days

5. Electronics & Household Products

• Warranty covers manufacturing defects only
• Physical damage is not covered under the warranty
•  Warranty claims require:
• Proof of purchase
• Warranty card (if provided)

Products under warranty may be repaired or replaced depending on the issue.

7. Refund Policy

• Refunds will only be issued if a replacement is not available
• Refunds are processed after mutual agreement
• Processing time: 4–5 working days
• Delivery charges are non-refundable

8. Return Shipping

• Customers may bear return shipping costs unless the issue is from our side

9. Important Notes

• Complaints must be reported immediately after delivery
• Late complaints may not be accepted
• Missrose.lk reserves the right to modify this policy at any time without prior notice

10. Contact Us

📧 Email:info@missrose.lk
📱 Mobile / WhatsApp: 077 771 0616

Also please note that any complaint (s) receive afterward will not be accepted.